According to NAB’s Australian Wellbeing Survey, 40% of Australians experienced hardship in the last three months (this is pre COVID), which is astounding. So, if you are struggling, you are not alone, and we can help.
Here you will find useful links, contacts and information which we hope will better enable you to speak with your creditors. If you don’t feel comfortable speaking to your creditors, we’ve got some other options and tools which might help.
If you feel comfortable speaking with your creditors, it might be useful to understand your rights and your creditors obligations before you speak with them. We’ve included some useful links here that we hope will help you to understand how your creditors may be able to help you through the tough times.
‘If you don’t have the contact details for your creditor, we’ve provided the contact details for the most common creditors here. Alternatively, you can use the following link, provided by AFCA, to find the contact details of your creditors, https://www.afca.org.au/make-a-complaint/findafinancialfirm
Even after understanding your rights, you may not feel comfortable speaking with your creditors. You are definitely not alone feeling anxious about that. To help you get through this, we’ve provided ‘DIY Packs’, which are simple, pre-filled forms that you can use to send to your creditors, explain your situation and ask for help. Here.